At INNCAN Canada Ltd. (“INNCAN”) we know how important it is to protect your personal information and are aware of, and sensitive to, the privacy concerns of our customers and visitors to our website. This privacy policy describes our current information management practices and confirms our commitment to our customers and website visitors’ privacy.

Please take the time if you have not already done so to familiarize yourself with these provisions. Please note that we may occasionally update our privacy policy and it is your responsibility to check for such updates. Any updates to the online privacy policy will be effective the date they are posted on our website.

This Policy applies to INNCAN.com and all other channels in which INNCAN collects and uses your personal information. All references to INNCAN.com mean https://www.INNCAN.com

1. Encryption Technology

INNCAN.com uses encryption technology to protect your personal information during data transport. Such technology encrypts ordering information such as your name, address, and credit card number. INNCAN does not store credit card numbers anywhere in our systems.

2. What Information Is Collected And How Is It Used?

Depending on the nature of your interaction with us, INNCAN collects two types of information: personal information and non-personal information. With your consent, we may use your personal information for different purposes, for example:

Personal information:

Personal information is information that is about an identifiable individual. We may collect personal information such as:

• Your preferences such as language preferences, and marketing consent.
• Your contact information – name, postal address, telephone number, and email address.
• Your transaction information – products purchased and amount paid, method of payment, signature, and credit or debit card number.

In addition, we may collect the following types of information:

• We may ask you for your postal code, for example, to assist in optimizing our marketing research and communications.
• We may collect certain data when you visit our website, such as your IP address, the type of browser you are using or the referring URL; or
• You may choose not to provide us with your personal information. However, we may not be able to provide you with the product, service, or information that you requested. For example, we can only offer you a INNCAN discounts if you have provided us with certain information.

3. How We Collect And Use Personal Information

Online Purchases

When you purchase a product or service from INNCAN.com, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction and communicate with you regarding your purchase. When you provide us your email address, we may use it for the purpose of sending you an e-receipt or promotional information. You can opt-out of promotional messages anytime by following the instructions at the bottom of our emails with the “Unsubscribe” button (Does email include this option?).

Online Accounts

To create an account order products and services from INNCAN.com or access other services, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or payment card information. We use this information to create your account, process your payment, correspond with you about your order, and respond to your inquiries. We rely on you to ensure that you have obtained consent to provide this information to us.

If you choose to ship an order to a third party, you represent and warrant that you have obtained consent from the third party to permit INNCAN to collect, use, and disclose the third party’s personal information for the purposes of fraud prevention and shipping the order.

Returns and Exchanges

Our goal is to ensure that you are completely satisfied with your purchases and therefore INNCAN offers a Return Policy. To process a return, INNCAN may ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud. You may also be asked to produce photo ID for verification purposes only.

Purchase Follow-Up and Surveys

Post purchase, we may send you a follow-up communication to thank you for your business, or we may contact you to ensure that you are completely satisfied with the product, and or delivery of your new product.

We may use contact information collected to conduct surveys and other customer research. These surveys are voluntary, and you can decline to participate. The information obtained through our surveys and customer research is used to help us understand our customer’s needs, and to enhance our product and service offerings.

Newsletters or Updates

If you sign-up or are subscribed for our newsletter or other promotional communications, we will send you communications that may be tailored based on your preferences and behavior. You may choose to stop receiving these communications at any time by using the unsubscribe link included at the bottom of INNCAN.com emails under the “Unsubscribe” link. Please note that even if you unsubscribe from receiving our promotional communications, you may continue to receive transactional or account-related communications from us. We do not sell or rent our subscriber list to other parties.

Customer Care Centers

We strive for the highest level of customer satisfaction possible. INNCAN operates customer care centers through Email to address your questions, concerns, or complaints. When you contact our help centers, we may ask for personal information to verify your identity and respond to your inquiry. We may also record your chat, Email and with our customer support representatives for training purposes and to ensure service quality.

In some cases, we automatically collect certain information.

Our Website

When using INNCAN.com, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access INNCAN.com, the Internet address of the website from which you linked directly to INNCAN.com, the operating system you are using, the sections of INNCAN.com you visit, the INNCAN.com pages read and images viewed, and the content you download from the INNCAN.com. This information is used to understand INNCAN.com activity and to improve customer experience.

Cookies, and Web Beacons

INNCAN.com uses cookies, a small element of data that INNCAN.com can send to your browser, which may then be stored on a INNCAN.com user’s computer to permit the INNCAN.com to recognize future visits using that browser. Cookies enhance the convenience and use of INNCAN.com, for example, the information provided through cookies is used to recognize you as a previous user of INNCAN.com (so you do not have to enter your language preference every time), to offer personalized content, to track your activity at INNCAN.com, and to otherwise facilitate a better customer experience. You may choose to decline cookies if your browser allows, but this may affect your use of INNCAN.com. Our mail communications may also use a technology such as cookies or web beacons. This technology allows us to understand which areas of our emails you click on and our behavior on INNCAN.com. These methods are used to help us optimize INNCAN.com for you and other visitors, and to help provide you with personalized email content tailored to your interests.

Social Media

We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the website and on the third-party social networking websites, and applications, and to provide you with other products or services you may request.

Links to Other Websites

Our website may contain links to other websites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another website or Internet resource. INNCAN has no responsibility or liability for, or control over, those other websites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other websites to learn how they collect and use your personal information.

How else we use the information we collect

In addition to the uses described above, INNCAN may use your personal information for a number of different business purposes, for example to:

Fulfill orders and requests for products, services or information, establish and manage your accounts with us, detect and protect against fraud and error; track and confirm and deliver online orders, process returns and exchanges requests, market and advertise products and services communicate things like special events, promotions and surveys.

4. When Is Your Information Removed

We keep your information as long as we need it for legitimate business purposes and to meet legal requirements.

5. How We Share Your Information

INNCAN does not sell or rent our customers’ personal information to any other party. However, in the normal course of business we may share some of your personal information with third parties acting on our behalf or as permitted or required by applicable law.

Service Providers

INNCAN may use third parties to manage one of more aspects of our business operations, including the processing or handing of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.

For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, delivering products, conducting surveys, validating information that you have provided to us, and providing customer services.

INNCAN has adopted industry standard authentication procedures to ensure your protection while shopping with us online. This may include, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.

Mandatory Disclosure of information to third parties

INNCAN collects information solely for internal use and will not disclose any personal information collected to a third party unless required by law or to co-operate with local, provincial, national and international authorities in investigations of improper or unlawful activities.

6. Safeguarding Your Information

INNCAN takes the safeguarding of your information seriously. We utilize technical, physical and administrative protocols and industry-standard security methods in an effort to protect your personal information in our control, whether recorded on paper or captured electronically, against unauthorized disclosure or misuse. For example, all personal information is stored on network servers which are protected by firewalls from network intrusions and in a secure, alarmed data center to protect from physical theft.

7. Secure Passwords

When you create an online account on INNCAN.com, you need to select a personal password. To improve your level of protection, you should choose at least 6 characters including a combination of numbers, special characters, and a mix of upper and lower case letters. You are solely responsible for maintaining the secrecy of your password and any account information. INNCAN will never initiate unsolicited communication about your information, such as phone calls, emails, or other methods, without you having requested assistance.

8. How You Can Verify Your Information

You may check your information to verify, update, or correct it. If you created an account at INNCAN.com, you could access and change your online account profile yourself. You can also ask to access or review any of the information in our records by contacting us as indicated below under “How to contact us.” Provided we can confirm your identity, subject to exceptions prescribed by law, you will be given reasonable access to your personal information.

9. Your Rights

You have the right to opt-out at any time from receiving marketing communications. You have the right to refuse, withdraw, or change your consent to our use and disclosure of your personal information. You have the right to access, update and correct any mistakes in your personal information we hold about you. To make a request regarding your personal information please contact at inncanhelp@gmail.com.

We may decline access to personal information in certain circumstances, including when the information requested would reveal confidential information or personal information about someone else, or if legal or regulatory requirements prohibit providing access or permit not providing access to such information.

10. How To Delete Your Personal Data

To make a request regarding your personal information, including deleting your personal data, please contact at inncanhelp@gmail.com.

11. How To Contact Us

If you have any questions or concerns about the privacy practices of our organization, please contact us at the following:

• Contact form: Contact Us
• Email: inncanhelp@gmail.com (please read the Important Reminder about email communications below)
• Mail: INNCAN Canada Ltd.
• Address: 240 Limerick Road,Cambridge, ON, Canada, N3H 4R6

We will respond to your request or concern within 30 days, or less if possible.

12. Reminder About Email Communications

Please remember that email sent over the public Internet is not inherently secure. If you send an email to us from your own email account, the contents are not encrypted. We strongly recommend that you do not send credit card numbers or other sensitive information to us via unencrypted email. INNCAN is not responsible for any transmission of personal information over the public Internet.

Last update: September 01^th, 2024

To accommodate changes in personal information practices, changes in technology, and legal developments, this Privacy Policy may change over time without direct notice. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services you agree to be bound by the then current terms of the Privacy Policy. The date of the latest changes made to our Privacy Policy will be reflected in the ‘Last update’ section above this paragraph.