Returns/Exchanges FAQS

Our Guarantee to You

At Inncan – we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

Return Policy Overview

You can return your Inncan product for any reason — even if you just changed your mind. To ensure a successful return, please make sure that your piece is in as-new and unused/resealable condition, and that you have the original packaging on hand.

Your space should feel perfect, so we offer a 30-day return policy on all our orders. If you decide your piece isn’t quite right, we’re here to help. You can initiate a return or exchange up to 30 days from the date of delivery.

Delivery Fees – Delivery fees are non-refundable  

Returns Fees – Returning your items by mail? We’ll provide a prepaid return label, and a flat return fee of $15 will be deducted from the refunded amount to cover shipping costs.

Ineligible Items

  • Final sale items
  • Items damaged through normal wear and tear
  • Used or soiled items
  • Final sale items
  • Items damaged through normal wear and tear
  • Used or soiled items

Proof of purchase is required to issue an exchange, credit or refund for eligible items. We will accept the following as proof of your purchase:

  • Original Receipt (this includes eReceipt or electronic order confirmation)
  • Packing Slip
  • Order Number
  • Gift Registry Number

We can also verify proof of purchase by looking up your original receipt using your email address used to receive an eReceipt.

We are unable to accept any items for return or exchange without proof of purchase.

We will issue a credit or refund in one of the following ways:

  • With proof of purchase, the item purchase price will be refunded in the original form of payment.
  • Any shipping charges will not be refunded and customers are responsible for return shipping costs.
  • Retrieve the prepaid return label using the order return form
  • Fill out the return section on your packing slip, indicating the reason for the return.
  • Pack up your item(s)
  • Attach the prepaid return label we emailed you to your package.
  • Drop the package off at any UPS location.
  • Once we receive your eligible return, your refund will post to the original form of payment within 7-10 business days.